Privacy policy

1. Introduction

Welcome to Miwaka! We value your privacy and are committed to protecting your personal information. We ensure that your information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.miwaka.com. By using our site, you consent to the practices described in this policy.
Please read this Privacy Policy carefully. If you do not agree with our Privacy Policy, please do not use or access any of the Services.

2. Information We Collect Directly from You

Personal Information
Information that you submit to us through our Services may include:

Basic contact details

such as your name, address, phone number, email , date of birth.

Order information

such as your name, billing address, shipping address, payment confirmation, email address, phone number, and any photos, videos, or other media you provide.

Account information

such as your username, password, security questions.

Shopping information

such as the items you view, add to your cart, or add to your wishlist.

Customer support information

such as the details you choose to include in communications with us, for example, when sending a message through our Services.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Non-personal Information We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, such as device information, browser information, network connection details, IP address, and other information about your interaction with the Services.

3. How We Use Your Personal Information

Providing Products and Services.

We use your personal information to create and deliver the final personalized product and to provide you with our services in order to fulfill our contract with you. This includes processing your payments, fulfilling your orders, sending notifications and emails related to your account, purchases, refunds, or other transactions, creating and maintaining your account, arranging shipping, and enabling you to post reviews.

Marketing and Advertising.

We use your personal information for marketing and promotional purposes, such as sending advertising and promotional communications via email, text message, or other channels. This may also include using your personal information to better tailor the Services and advertisements on our Site. We will always obtain your explicit consent before collecting or using your information for marketing purposes. If you reside in a state that requires explicit consent (such as California), we will ensure that we receive your permission before processing your data for targeted advertising. You have the right to opt out of receiving marketing communications at any time by following the unsubscribe instructions in our marketing emails. Even if you opt out of marketing communications, we may still send you transactional emails related to your purchases or account.

To Optimize Our Services:

We use your personal information to refine and enhance the functionality of our website, improve the overall user experience, and tailor our offerings to better align with your preferences and needs. This includes analyzing usage patterns, implementing user feedback, and continuously upgrading our technology and processes to provide a more efficient and personalized experience.

Security and Fraud Prevention.

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you.

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

4. Collection and Use of Personal Information for Customization Services:

At Miwaka, we understand the importance of privacy and the sensitive nature of personal information.
When you engage with our customization services, including but not limited to custom apparel creation, we may collect and utilize personal information provided by you, such as images, videos, or links, to fulfill your customization requests.
This information is solely used for the purpose of creating personalized products and for marketing purposes. We take appropriate measures to safeguard your personal information and ensure its confidentiality.
By providing your personal information for customization services, you consent to the collection, processing, and use of such information as described herein.

5. Content Ownership and Copyright Notice

Content Submitted for Reviews or Customization If you submit content (e.g., images, videos, text) for product reviews, MiwakaCloset, or customizations, please ensure that all content complies with copyright laws. Copyright Compliance: By submitting content, you confirm that it does not infringe upon the intellectual property rights of any third party. Please use only royalty-free or properly licensed content. Unauthorized use of copyrighted material may result in:

Videos being muted, blocked, or removed.

Ads being added to the content, with revenue going to the copyright owner.

Potential legal consequences.

Responsibility: Miwaka is not responsible for any issues caused by copyrighted material in the content you provide. We recommend that you ensure all content complies with copyright laws.

6. MiwakaCloset - Feedback and Reviews

By submitting a review, photo, or other content (collectively, "Content") about our products or services through MiwakaCloset, you agree to the following terms:

Public Use Permission: By submitting your Content, you grant us an unrestricted, global license to use, publish, display, and share your review, photo, and profile name publicly on our website, social media, and other marketing materials. This is done to promote transparency and allow other users to see your experience with our products.

Content Editing: Miwaka may edit your content for clarity, readability, or other format-related needs but will not alter the meaning of your feedback.

Content Ownership: You confirm that the reviews, photos, and other materials you provide are original, do not infringe upon the intellectual property rights of any third party, and do not contain any confidential or private information of other individuals.

No Compensation: You understand and agree that submitting your feedback or photos is voluntary, and you will not receive any form of compensation for your content, which may be used publicly.

Personal Data Use: While your review and photo will be publicly displayed, any personal information you provide (such as your name, email, or contact details) will be handled in accordance with our Privacy Policy. Only the necessary information to identify the review or photo will be published publicly, and we will ensure that your privacy is respected.

Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of data transmission over the internet can be 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

Privacy Law Compliance: In compliance with U.S. privacy laws, including the California Consumer Privacy Act (CCPA), you have the right to access, correct, or request the deletion of your personal information, including any reviews or photos you have submitted. To exercise these rights, please contact us.

7. Sharing Your Information

We may share your personal information with trusted third parties in the following circumstances:

Service Providers:

We share information with third-party vendors and service providers who assist with payment processing, order fulfillment, shipping, and other necessary business operations.

Legal Compliance:

We may disclose your information if required to comply with applicable laws, regulations, legal processes, or government requests.

Business Transfers:

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

With Your Consent:

We may share your information with third parties if you give explicit consent for a specific purpose.

Platforms for Final Product Creation:

We may share personal information you provide, such as images, videos, or links, with external platforms that help us create and deliver the final personalized product.

Reviews Page:

If you choose to submit a review, including any photos of yourself, this information may be publicly displayed on our website or social media.

Links to Social Media Profiles:

Our website may include links to our social media profiles on platforms like Instagram, TikTok, Facebook, and YouTube. These links are for your convenience to view our profiles and content. Please note that these platforms may collect data as per their privacy policies. We recommend reviewing their privacy practices directly.
Please be aware that we are not liable for any harm or damages related to the purchase or use of goods, services, content, or any transactions made on third-party websites. When personal data is shared with these third-party service providers, we ensure they adhere to strict confidentiality and security standards as outlined in their privacy policies and in compliance with applicable laws. However, we cannot be held responsible for the actions of these third parties beyond our control.

8. Data Security

We are committed to protecting your personal information through a variety of security measures:

Encryption:

We use encryption protocols (such as SSL/TLS) to protect data during transmission, ensuring that sensitive information (like credit card details) is encrypted and kept private.

Firewalls and Secure Networks:

Our systems are protected by firewalls, and we implement secure network architecture to prevent unauthorized access or data breaches.

Access Controls:

We restrict access to personal information only to authorized personnel who need it to perform their duties, and we monitor access to ensure no unauthorized access occurs.

Regular Security Audits:

We periodically review and audit our security practices to identify and mitigate potential vulnerabilities.
Despite these efforts, please note that no system can guarantee complete security. While we strive to protect your information, we cannot assure that unauthorized access or a data breach will not occur.
Data Breach Protocol
In the unlikely event of a data breach, we will:

Notify Affected Users:

We will promptly inform users whose data may have been compromised, in compliance with applicable data protection laws (such as GDPR or CCPA).

Take Corrective Action:

We will take immediate steps to investigate and contain the breach, mitigate risks, and prevent further unauthorized access.

Work with Authorities:

We will cooperate with law enforcement and regulatory bodies to manage and resolve the incident.
If you notice any suspicious activity or have concerns about your personal data, please contact us immediately.

9. Your Rights and Choices

As a consumer, you have specific rights under applicable privacy laws, including the right to access, correct, delete, and control how your personal data is used.

Access and Correction:

You have the right to access, review, and update your personal information at any time. If any of the information we have about you is incorrect or outdated, you may request corrections.

Opt-Out:

You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in our marketing emails. Please note that even if you opt out of marketing messages, we may still send you transactional emails related to your purchases or account.

California Privacy Rights (CCPA):

If you are a California resident, you are entitled to specific rights under the California Consumer Privacy Act (CCPA). These include the right to request details about the personal information we collect, the purposes for which we use it, and the right to request deletion of your personal data, subject to certain legal exceptions.

Virginia Consumer Data Protection Act (VCDPA):

If you are a resident of Virginia, you are entitled to certain rights, including the right to:
Access your personal data.
Correct inaccuracies in your personal data.
Request deletion of your personal data.
Opt-out of the sale or use of your personal data for targeted advertising.
You can exercise these rights by contacting us using the details provided in our Contact Information section.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer needed for these purposes, we will delete it or anonymize it in a secure manner.

11. Children's Privacy

Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that we have collected such information, we will take steps to delete it.

12. Sales and Shipping Limitation

Miwaka currently only offers sales and ships products to customers located in the United States of America. We do not ship to other countries or regions at this time.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technological developments, legal requirements, or other operational, legal, or regulatory reasons.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. The "Last Updated" date at the top of this Privacy Policy will be revised whenever changes are made.

14. Cookie Usage

We use cookies to enhance your experience on our website. For detailed information about how we use cookies and your choices regarding them, please refer to our Cookie Policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Miwaka info@miwaka.com

Cookies Policy

Effective Date: 03/18/2025 We respect your privacy and are committed to ensuring the security of your personal data. This Cookie Policy explains how we use cookies and similar technologies on our website, www.miwaka.com, to enhance your experience. By using our website, you consent to the use of cookies as described in this policy. In compliance with privacy laws applicable across the United States, including the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), and other state-specific privacy regulations, we provide this Cookie Policy to inform you about how we use cookies, the purposes for which they are used, and the choices you have regarding them. Please read this Cookie Policy carefully. If you do not agree with the use of cookies as outlined here, please adjust your browser settings or refrain from using our site.

What Are Cookies?

Cookies are small text files that are placed on your device by your web browser. They help us understand how you interact with our website, remember your preferences, and improve your overall experience. Types of Cookies We Use

Essential Cookies:

These cookies are necessary for the website to function properly. They enable core functionalities such as security, account management, and page navigation. You cannot disable these cookies.

Performance Cookies:

These cookies help us analyze how visitors interact with our website by collecting information such as page visits and browsing habits. They allow us to improve the website's performance.

Functional Cookies:

These cookies allow us to remember choices you make (such as language or region) to offer a more personalized experience.

Marketing Cookies:

These cookies are used to deliver relevant advertisements to you based on your browsing behavior. They help us show personalized ads on various platforms and track the effectiveness of marketing campaigns.

Third-Party Cookies:

We may also use cookies from third-party services to provide advertising and analytics services. These third-party services include: Social Media Platforms: We use cookies from services like Facebook, Instagram, TikTok, and YouTube for analytics, social media engagement, and to improve your experience. These cookies help us understand interactions, deliver relevant content, and show personalized ads across their platforms. Google Search Console: We use Google Search Console to monitor and analyze the performance of our website in Google search results. Google Search Console collects data such as search queries, clicks, and other search-related data. While Google Search Console does not directly use cookies on your device, it helps us gather analytical data to improve our website's performance in search results. QR Code Tracking: We may generate QR codes to help you view your shared content. If you scan a QR code, we may collect data related to your visit for performance tracking.

How We Obtain Your Consent When you visit our website, a cookie banner will appear, allowing you to accept or decline cookies. By clicking "Accept," you consent to the use of all cookies. You can also manage your preferences at any time by adjusting the settings in your browser.

Managing Cookies You have the ability to control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. For more detailed instructions on how to manage cookies, please refer to your browser’s help section. Note that disabling cookies may affect your experience on the website, and some features may not work as intended.

Duration, Storage & Security of Cookies Cookies we use can be either session cookies or persistent cookies:

Session Cookies:

These cookies are temporary and are erased once you close your browser. They allow us to enable core functions, such as security and session management, during your visit.

Persistent Cookies:

These cookies remain on your device for a set period or until you manually delete them. They help us remember your preferences and improve your experience across visits.
We implement appropriate security measures to protect the cookies and the data they collect. This includes encryption, secure servers, and access controls. However, it's important to note that cookies do not store sensitive personal data such as passwords or credit card information. They primarily collect non-sensitive data like browsing activity for purposes such as analytics and personalized ads.
Please note that while cookies are securely stored, no data transmission method over the internet is completely risk-free. We strive to safeguard your data, but we cannot guarantee absolute security.

Updates to This Cookies Policy We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are using cookies.

Your Rights Regarding Cookies As a user, you have certain rights regarding your data and cookies, especially if you are located in regions with specific privacy laws like the EU or California. These rights may include:

Access to Your Data:

You have the right to request access to the data we collect about you.

Correction of Your Data:

If any data we hold about you is inaccurate, you can request it be corrected.

Deletion of Your Data:

You can request the deletion of personal data associated with cookies, subject to certain conditions.

Opt-Out of Targeted Advertising:

You can choose to opt out of receiving personalized advertisements by adjusting your cookie preferences. For more information on your privacy rights, please refer to our Privacy Policy.* .